BTI's Clientology approach advances the art and science of understanding client relationships. From assessing what clients want, how their needs change over time to translating client expectations into market-leading strategies, BTI has been on the frontlines of the Clientology approach for the past 25 years.
BTI draws on its continually building knowledgebase of more than 19,000 one-on-one interviews with C-level executives and business leaders to analyze every aspect of client behavior. BTI’s extensive research into the Clientology approach is the tool to drive your firm’s:
- Business development and sales
- Growth strategies
- Value delivery
- Client satisfaction rates
- Client loyalty and allegiance
BTI’s use of the Clientology approach spans more than 16 industries and is built on years of unmatched client and market research:
- Custom client satisfaction research
- Data-driven market analysis and projections
- Personalized customer loyalty surveys
- Market awareness and branding studies
- Benchmarking studies
- Consulting to make leading organizations client-centric
- Training to ensure firms use Clientology to their advantage
BTI’s use of the Clientology approach culminates in our industry-leading report, The BTI Client Service A-Team: The Survey of Client Service Performance. Click here to learn more and order your copy.
If you would like more information regarding the Clientology approach or The BTI Consulting Group’s services and research, please call Michael B. Rynowecer at +1 617 439 0333 or email at mrynowecer@bticonsulting.com.